Moving to a new home, even if it’s just across the street, is a significant challenge that requires time and careful execution. One of the pivotal decisions in this process is making sure to select local, yet reputable movers. If you’re planning to move soon, here are 6 key factors you should consider when hiring a professional moving company:
Research and Referrals
Start your search by only looking into reputable movers…this means filtering out all movers that have a 4.8 star rating or less online, specifically on their Google My Business profiles. Also seek recommendations from friends, family, and colleagues who have recently moved within your area. Their experiences and insights are invaluable when it comes to narrowing down your choices.
We can’t stress this enough! Take the time to do your due diligence and properly research online reviews and ratings on platforms such as Google, Yelp, and the Better Business Bureau. Pay attention to both positive and negative feedback, and consider the overall reputation and consistency of their service.
Verify Licence and Registration
Once you’ve shortlisted three to four potential 5-star rated moving companies, verify their legal credentials. Ensure they are licensed with the Federal Motor Carrier and Safety Administration (FMCSA) and that they are properly insured. A legitimate moving company should possess the necessary permits and insurance to safeguard your belongings during the move.
Request their USDOT number (issued by the Department of Transportation) and check their track record on the Federal Motor Carrier Safety Administration’s website. This step is crucial and confirms compliance with federal regulations and assures you of their reliability.
In-Home Estimates
Avoid relying solely on phone or online quotes. Reputable moving companies have in-home estimators on payroll to be able to conduct in-person assessments of all the items to be moved. Do take note that it is a red flag if a local moving company can’t offer you an in-home estimate.
If this is the case, you’re most likely dealing with a broker, meaning that they are just going to book your move with a large reservation deposit and sell the job to any company willing to pay for your move, neither caring about their reputation nor if they are registered with the FMCSA. A transparent discussion regarding pricing, potential extra charges, and the contract terms is crucial at this stage.
Transparent Communication
Effective communication is key to a successful move. Evaluate the responsiveness and clarity of communication from the moving companies you speak to at all times. A mover that cares about its reputation will be prompt in addressing all your queries and concerns. No matter how many questions you might have.
Request a detailed written contract that clearly outlines the services to be provided, the estimated timeline, and the total cost of the move. Review this document carefully and ensure all verbal agreements are included. Clear communication mitigates misunderstandings and ensures a smoother experience on moving day.
Years of Experience and Expertise
Assess the experience and expertise of the list of potential movers you already have. Inquire about their years of experience in the area, their professional expertise for handling specialty items (i.e. fragile, bulky, antiques), as well as their loading and unloading procedures for ensuring the safety of your possessions during the move.
Experienced movers often employ efficient packing techniques, use appropriate equipment, and have proper resources to overcome potential challenges during the relocation process, such as having additional movers and trucks should a move complicates.
Work Ethic and Professionalism
Lastly, evaluate the company’s ethics and professionalism, how people carry themselves over the phone an in person matters. A reputable moving company prioritizes training their staff on professionalism, integrity, and respect for your property. Pay attention to their conduct, punctuality, and adherence to basic customer service standards.
Seek clarification on their policies for handling unexpected situations, such as delays or damages. Understanding their approach to problem-solving can alleviate stress, should any issues arise during the move.
Conclusion: 5-Star Ratings Matter
In conclusion, choosing the right local movers involves thorough research to be able to narrow down the list to three to four 5-star rated local moving companies. This step will allow you to properly verify their credentials, effective communication, years of experience and professionalism. By investing time in this process, you can ensure a seamless and stress-free moving experience.
Should you have any questions or concerns about an upcoming move, please don’t hesitate to reach out to us by sending us a DM on the “CHAT WITH US” button you see on the bottom right corner, or by giving us a call at (703) 997-6268.
