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FREQUENTLY ASKED QUESTIONS

FAQs

When is the best time to move?

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The busiest times for moving companies are typically during the summer months, May-September. If you are planning a move during that time you should make arrangements early.

Friday and Saturdays are big moving days so if you have flexibility in your schedule it can be easier to get a date during the week rather than a weekend.

Do I need to be home during the move?

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On the day of the move you need to be present. There is paperwork to sign and you need to show the movers exactly what is being moved. After the movers have loaded the truck you will be ask to do a walk through. That is the time to point out anything that may have been missed once the truck drives away they are done.

At the unload they will place boxes in rooms based on the rooms written on the boxes (ie., bedroom, kitchen, garage). Furniture will be placed in the location you specify. It is helpful if you already have a basic idea where you want furniture placed. If the movers have to keep rearranging and switching furniture around it will take longer and you are paying hourly.

What do I do with my pets?

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You want to make sure animals are in their cat/dog carrier prior to the movers arriving. Animals are curious and can get underfoot. If your dog isn’t good around strangers please have them tied up or in their carrier. The moving company cannot transport any live animal no dogs, cats, fish or reptiles are allowed in the truck.

What do I do with my children on moving day?

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If you have young children it is a good idea to do the move while they are in school or daycare. You will be busy with the movers and it will be difficult for you to give your child the attention he/she needs. It’s a much less stressful day for you if you children are not home on moving day.

Should I tip the Movers?

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The movers do accept tips. Industry standard is 10-15% of the moving job which they divide up evenly.

WHAT OUR CUSTOMERS SAY

Kevin was a pleasure to work with. He addressed our needs and made this a move a smooth transition. I appreciated that he keep us updated and the communication was superb. John and his crew of movers were excellent as well. The worked quickly and gave great attention to detail as well as our belongings. I would recommend to anyone and would definitely use again if needed.
Jennifer P.
Jennifer P.
We had a very short window to pack and move and Kevin, the coordinator, took all the stress of planning away, was very helpful and made sure we had exactly what we needed when we needed it. The movers worked hard and were careful with all of our possessions.The only thing to consider is we were charged 3% extra for using a credit card instead of cash. Had I known that was the case, I would have paid cash.
Eliza H.
Eliza H.
Very pleased and will recommend to others
JYNENE H.
JYNENE H.
Melody and Tish was very efficient and helpful with our move. They set the bar high.
Donald P.
Donald P.
The whole process from start to finish was excellent! From booking our move with Kevin miller to the movers! They showed up on time. They protected our home and items. Nothing was damaged and their prices were reasonable for the amount of stuff we had. Highly recommend company!
Hi im W.
Hi im W.
Kevin was great, made the experience quick and easy.
Pat
Pat
This has been the best move I’ve had by far. My last 2 moves was a disaster! It left a sour taste in my mouth and was not going with a “professional company” but I tried one last time and I’m glad I did! Top notch movers far exceeded my expectations and will be using them on my next move!
Gloria N.
Gloria N.
This experience was absolutely the best! This move is our 17th while in the military. We know what we're doing. We were scheduled for 3 days of packing. Even though the guys had to drive 2 hours to get to us, they started promptly and worked extremely hard and efficiently from 10-4 first day. They came back the second day right on time and finished our packing by 13:00. Having packers do your household goods in a day and half is exceptional! Derrick, Mike, Danny, and Rob should get a raise. If they are the face of this company with their clients, Top Notch doesn't pay them enough for wearing two hats: extraordinary customer service and their job as professional packers. WOW, just WOW! I felt like they were packing their own belongings.
Keith N.
Keith N.
Ask for Kevin Miller in reservations who thoroughly planned a move and was very responsive to questions.
Mike O.
Mike O.
Jairo and Mike are the most professional movers I have worked with in my 22 years of military service
jeramy S.
jeramy S.
Great experience moving with Mike, Jonathan and Jairo! Very nice and professional people and this was probably the fastest move I've ever had!
Erik P.
Erik P.
Johnathan Rod and Danny they went out there way to make my day was made good for me
Tabatha H.
Tabatha H.
Yes I experienced excellent work no problems very hard working thank you
Raeneika H.
Raeneika H.
John and rob was really helpful and I would recommend anytime
Victoria T.
Victoria T.
Mike, Jonathan, Jairo were great! They were professional, fast, had great communication, and positive attitudes! 10 out of 10!!!
Carmen D.
Carmen D.
Mike and Jonathan are absolutely the best. Professional, smart and fast. They are awesome.
ML G.
ML G.
Mike and Jonathan were awesome! I definitely recommend using this moving company! Kevin is always ready to help! A+++++++++++
Debra T.
Debra T.
Mike and Jonathan were great and very professional! Watching how they loaded the truck, I wasn’t worried about anything being damaged. They were very friendly throughout the process! Kevin helped coordinate everything and was friendly and professional as well.
Katelyn H.
Katelyn H.
The movers were prompt and efficient. They took great care to wrap up items carefully and paid attention to the care of my items.
Karen P.
Karen P.
Great service and great rates! I am very happy with the level of professionalism and service that I received when dealing with this company. I’ve moved three times in the last 10 years and this experience was night and day compared to my last two moves. They are real pros who know what they’re doing. They were careful with my things, they showed up when they said they would, they worked hard and fast and smart. Kevin, the organizer of my move went above and beyond with prior planning to make sure everything went as smooth as possible. Their prices are extremely competitive, and that was the icing on the cake.
Anne C.
Anne C.
Top Notch….. def appreciate the help…. Professional…. Especially after the short notice…. Thank you all so much….
Lynetta K.
Lynetta K.
I had a two bedroom and I needed help moving so I hired this company. They were very responsive and forthcoming with prices and availabilities.Moving day came and two guys came to move a 2 bedroom. I think that they could have used a third but I'll assume that the know what they're doing. The move went very well. Packed ,moved out, and moved in, in under 6½ hours. Worth every penny. Highly recommend.
Dorsey
Dorsey
Tish and Mike did a great job packing up my house. They were on time and got it done quickly. Thanks for the assistance.
Brian M.
Brian M.
The Top Notch team did a great job and were very efficient. I would recommend them to anyone.
Philip W.
Philip W.
The team of movers from Top Notch really helped make a large, cross state, overwhelming move possible for us. None of our items were damaged, and everyone on the team did their best to take good care of our items.Even though the hours it took to move all of our items went over the predicted amount of time, the crew helping us to move worked diligently the entire time and were not lazy or sitting around on the job.
Ashleigh L.
Ashleigh L.
kevin, John and Jairo were great ! Very affordable , fast, and friendly !
Sara Stillman M.
Sara Stillman M.
Kevin was awesome and organized with getting our move scheduled and booked. He’s thorough with his explanations and patiently answered my long list of questions. Extremely grateful that he was able to relieve some of my worries about moving! Thank you!
Claire H.
Claire H.
Kevin is very professional and knowledgeable with a great customer service skills. Kevin went far and beyond, took his time to provided with valuable information to make informed decisions about moving. He made this process very easy.
Erick A.
Erick A.
I received a lot of calls/text/emails but speaking with Kevin Miller; he gave me a lot of trust and confidence and comfort that there was no reason for me to call anyone else!Thanks KevinRHayat
Hayat A.
Hayat A.
Tish Marie and Mike were awsome and very profesional in packing our home. Thanks
Luis A.
Luis A.
TOP NOTCH MOVERS are just that, TOP NOTCH! I wish we could take them to Ga with us!
Dee B.
Dee B.
Tish and Mike were very professional. Please tell them thank you.
A B.
A B.
Top notch moving services hired to move from storage space to my townhome was very pleasant experience. They were on time and left the home clean after completing the move.
Vijaya K
Vijaya K
Kevin was very responsive throughout the process. The movers showed up within the agreed upon window. There were no hidden fees. Honestly these basic items are what differentiates good and bad movers. I will definitely be using TN again.
Priya
Priya
I have nothing but great things to say about my experience with this moving company! The service is just like the name, Top Notch! This is my second time in 4 years using the company and although they have grown, the professionalism, quality of service, and overall experience was the same, from the initial inquiry to my move date. They were flexible when my closing date changed and worked hard to get me back on the books for a date that worked for me ASAP. Through all of the chaos of purchasing and selling our homes, the moving process was by far the least stressful part. The movers showed up on time and were professional and extremely FAST! As if the experience wasn’t great enough, they offer competitive market prices so I would definitely recommend them to anyone moving, locally or out of state.
Candice R.
Candice R.
Kevin Miller provided friendly customer service and all the necessary information needed for my move. Gave me tips to make the move as efficient and easy as possible. Look forward to the move and thank you Kevin for the transparency throughout our discussion.
Joseph F.
Joseph F.
Kevin was extremely helpful and assisted me with scheduling the right level of service for my move-in.
Andrew
Andrew
Very attentive and fast Working crew. Tish and mike were exellent and very professional and attentive.
luis E.
luis E.
Kevin miller did a great job setting up my move, I had to move last minute but he took care of it. I did get other quotes but seeing how professional he and his company was helped me make my decision! I 100% recommend this company for everyone! they made sure I was happy through out the whole move process. Hands down the best!
angel C.
angel C.
Spoke with Kevin, he was very responsive, kind, and professional. He gave me a quote within minutes and made me see why this company is so highly rated on these websites. Highly recommend!
F S
F S
Worked with Kevin M, move coordinator. What an awesome experience. I couldn't get a better service; detail-oriented, friendly, anticipating my needs, and very responsive. I certainly would hire these guys again and recommend this company to my friends and readers of this section.
Mitch L.
Mitch L.
Tish and Mike were very professional and effective. They were also very accommodating, they worked around us having a 5 month old baby and needing to access spaces. They were very thorough and ensured that we were set up.
Daven S.
Daven S.
Great service! The furnitures were wrapped really well!
Poppy G.
Poppy G.
Tish, Marie, and Mike have been incredible professional and effective! They have made our pack and move extremely fast and convenient. Above and beyond service! Truly 5 star work!
renee T.
renee T.
Top notch moving is by far the best experience I’ve had with a moving company fast service, went above and beyond very professional I would recommend this moving company to anyone looking for exceptional service!!
takia V.
takia V.
Trish, Mike, and Jermaine were the most efficient and professional movers we have had so far contacted with our pcs move. They were incredibly quick and so responsive! Highly recommend! Great team!
Ceara R.
Ceara R.
Tish, Mike and Jermaine set the record for quick and high quality service. House was packed in a few hours with no issues.
Patrick R.
Patrick R.
Tish, Mike, Marie, and Jermaine did an outstanding job getting us packed up for our move. They were fast, careful, flexible, and friendly.
Adam G.
Adam G.
Trish, Mike, and Marie did a great job packing up my house for a military move. Two full days of packing and everything looks ready to rock. They did a great job with the cleanup afterward too. Highly recommended!
Scott L.
Scott L.
Tish, Mike & Marie were absolutely wonderful! Very professional and thorough. Would absolutely recommend this team!
ashley C.
ashley C.
Outstanding job! Thank you!
Jeremy V.
Jeremy V.
Tish, Mike and Noel did a great job! Moving is stressful as it is. Their team made it a little less and we appreciated that.
Rob C.
Rob C.
Tish and Mike were so nice and professional and super fast careful packers!
zienab B.
zienab B.
Very quick and professional stuff. Handle are items with care
Jermaine R.
Jermaine R.
Great crew and very hard working. The delivery and unloading of my HHG was seamless. The crew were very friendly and attentive. Highly recommend!
Matt C.
Matt C.
Very very professional company! would recommend them and will definitely be using them again!
Nitaa N.
Nitaa N.
Nita and Tish did a fantastic job! I am very happy. Thank you so much
Diane W.
Diane W.
Tish and Mike showed up promptly as scheduled, and were quick and thorough packing my belongings.
TJ B.
TJ B.
Tish and Angie were amazing.
Henry
Henry
Tish and Mike were kind, professional, and efficient! Thank you.
linda C.
linda C.
Awesome, professional, patient, and fun to be around!
Tanner F.
Tanner F.
Tish and Mike were prompt, skilled, speedy, thorough and friendly! Love them!
Bithiah R.
Bithiah R.
They did a great job packing up our house. Very friendly and personable while doing quality work. Awesome company!
Maryanna B.
Maryanna B.
Super efficient, great attitudes, excellent service!
Sharon S.
Sharon S.
Mike and Tish were excellent!
Stephen W.
Stephen W.
Kept me informed every step of the way, asked questions all the above
DaRun P.
DaRun P.
Friendly and professional. Thorough and fast!
James T.
James T.
This pack crew is the best I’ve ever had. They came early, secured a parking space right in front of my apartment, and thoroughly packed everything. They did not try to hide anything or cut corners, and they had a pleasant attitude.
Jacqueline W.
Jacqueline W.
The crew was absolutely fantastic!
Trevor D.
Trevor D.
Very hard working and polite
Eric G.
Eric G.
Tish and Deshawn were on point. They were fast but also efficient.
Kimmy
Kimmy
I couldn’t have asked for a better experience. Great communication by the top notch team! I Will definitely be a returning customer!
Pletellier
Pletellier
The best movers in my 12 moves in 24 years! Helpful, courteous, responsive and hardworking. They were careful not to damage my home & made sure I understood all the documents. Everything I needed help with they quickly researched and provided solutions. There is a clear reason they are called Top Notch Moving!
A W
A W
Couldn’t have asked for better packers. They were fast, careful, patient with us and worked with us to ensure all of our belongings were packed with care and efficiency. Thank you Tish and Mike!
Tegan R.
Tegan R.
Tish & Mike were timely, very pleasant, & professional.
MARK M.
MARK M.
They were prompt & very careful handling my goods.I would definitely use their services next time as they were so professional when I hired them the first time around.
Boxing M.
Boxing M.
This was an awesome experience! From start to end the crew was great! They were on time and were professional! I would recommend them!!!
Jason W.
Jason W.
This has been the easiest moving experience ever. The movers were punctual and professional. They got the job done so quickly I was amazed and all my furniture was in perfect condition.
Kaya H.
Kaya H.
Had the absolute pleasure of doing business with these guys.Everyone was outstanding from the driver to the team he had assisting. (Packing & Loading)Our belonging came on the day we had discussed Everyone was professional and courteous.Couldn’t have made this move any easier.Above & Beyond Service 🙂
MadeTo H.
MadeTo H.
Preparing to move across the country after living in our home for 22 years was a daunting experience. Luckily we enlisted Top Notch Moving Services and so far the experience has been fantastic. Very responsive and efficient. Very adaptable to changes in plans and very organized. They have been so helpful in this process and very reassuring. We highly recommend them.
Germaine T.
Germaine T.
I had the pleasure of hiring this company to move my entire home and I must say, I was not disappointed. This was the smoothest move I have ever had. With the package I selected they even set up the beds in all my rooms. Being military I have dealt with other companies in the past, but this is by far one of the most professional and affordable companies. I definitely recommend!!!
Shanta L.
Shanta L.
Trish and Brittney were amazing! Super sweet and considerate and helpful! They were fast, efficient, and friendly while being incredibly respectful and professional! All around a great experience!
Kaitlyn N.
Kaitlyn N.
I truly enjoyed the experience I had with Top Notch Moving Services. The way Sylvia, Deshea and Dacean worked together was effortless, effective and efficient. Any questions I had, Sylvia answered professionally. Any time I had another item to pack, she did not get an attitude, and remained courteous. I would definitely recommend and work with again this crew.
Sheema B
Sheema B
I have used Top Notch Moving Service twice in the last year. The movers were on time and ready to work. They were professional, always polite & friendly most importantly efficient. Nothing was broken and they went out of their way to accommodate us in several ways. They would also wrap furniture and anything fragile without us having to ask to ensure our items were protected when handled. I would definitely recommend them. It was worth every penny to have the peace of mind that our belongings were being handled with care. We will also be using them for our next move.
Lorraine K.
Lorraine K.
Excellent company. Packing was fast, orchestrating the event was easy, and the move was smooth and fast with zero issues. I will use them for my next move!
Bryan G.
Bryan G.
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