Moving to a new home should be an exciting and stress-free experience. However, the risk of falling victim to moving scams is a concern for many…in the end, we’ve all heard horror stories from people that got scammed and ended up paying more than double of what their move was initially quoted for. One may think getting a lowball estimate is a red flag, right? However, when it comes to common sense, everyone has a different viewpoint.
That’s why, when it comes to local moving, the reality is that most people don’t know how to avoid being scammed by deceiving moving companies (brokers). On that note, here are the top 8 red flags you should be aware of when hiring a moving company:
Red Flags to Watch For
-
Unrealistically Lowball Estimates: If a moving company provides a quote significantly lower than other competitors, it is definitely a red flag. Scam companies (brokers) often lure customers with remarkably low estimates and later hold their belongings hostage at delivery, demanding higher payments in cash in exchange for unloading your stuff.
-
Lack of Physical Address and No Online Presence: Legitimate moving companies have a physical address and online presence backed up by 5-star customer reviews on platforms such as a Google My Business and social media, and are even listed in local directories. Be wary if the company operates solely over the phone without having online presence, as well as if their address seems suspicious or non-existent. We can’t stress this enough! Double-check their online presence and physical location before even requesting a moving estimate from them.
-
No Written Estimate or Contract: Reputable moving companies provide written binding estimates and contracts that clearly outlining services, costs, insurance coverage, and terms of service. Stay away from companies that refuse to provide written documentation or those with vague, incomplete contracts. Don’t let them pressure you to sign right then and there, and please, stay away from large deposits upfront to reserve.
-
Demanding Large Deposits Upfront: Asking for a substantial deposit before the move is a common tactic used by fraudulent movers (brokers). Legitimate companies (carriers) typically request payment upon delivery, not upfront, and never demand a large deposit to reserve your move. When moving locally, either within the DMV area or anywhere in the US, if you get asked to pay more than $200 to reserve your move, beware, this is a potential red flag and you will be scammed on moving day!
-
Sudden Name Changes or Rebranding: Scam companies frequently change their business names to avoid detection or start over once the negative reviews overweigh the positive ones…in the end, a scamming operation can only be run for so long, right? Remember, research the moving company’s online presence and customer reviews. Be cautious! It is a red flag if a moving company has undergone multiple name changes.
-
No License and Insurance Coverage: Legitimate moving companies are fully licensed, bonded, and insured. Ask for proof of licensing (USDOT and MC #) and insurance, and verify the information through official channels such as the Federal Motor Carrier Safety Administration’s official website. Lack of proper credentials and having no proof of insurance is a significant red flag….ruuuuuuun!
-
Lack of Uniforms and Unprofessional Behavior: When movers arrive without a company uniform, unmarked trucks, and display unprofessional behavior, it’s a cause for concern right away. Legitimate moving companies wear company uniforms, have branded trucks, and maintain professionalism from start to finish.
-
Vague or Evasive Responses: If the company avoids answering specific questions about their services, policies, or fails to provide clear information about the moving process, it could indicate dishonesty and you might be dealing with a potential moving scam.
Tips to Avoid Moving Scams
Thorough Research: Start by researching moving companies thoroughly. Check reviews, testimonials, and ratings on reliable platforms such as Google My Business. Additionally, verify their US Department Of Transportation (USDOT #) and Motor Carrier (MC #) on the FMCSA’s official website. If a company is not listed here, you’re dealing with a moving scam. It is that simple!
Get Multiple Estimates: Obtain estimates from at least three different moving companies. Be cautious of unusually lowball quotes compared to the average cost offered by other reputable moving companies.
Ask The Hard Questions: Don’t hesitate to ask questions about the moving process, insurance coverage, or any concerns you might have about their reputation. A reputable moving company will be more than happy to address your queries transparently and to the point.
Read Contracts Carefully: Before signing any contract with any moving company, read through the terms and conditions carefully, specially insurance coverage. Moreover, ensure all services, fees, and terms are clearly stated, and please, please, please, don’t proceed with payment if anything seems ambiguous or suspicious.
Trust Your Instincts: If something feels off or if you’re uncomfortable with the sales person’s conduct or information provided, trust your instincts. It’s better to be safe than sorry when it comes to entrusting your belongings to a moving company, specially when moving long distance.
Conclusion: Learn to Spot the Red Flags
Moving scams can result in financial losses and stressful moments, not to mention damage to your belongings, and even theft. Being able to spot the red flags and taking proactive steps to verify the legitimacy and reputation of a moving company is crucial for a successful cost-efficient and stress-free move. Prioritize thorough research and transparent communication when quoting your move to avoid a potential moving scam. Reputation matters, customer reviews matter! Yes! It is that simple.