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What To Expect When Hiring Movers

Table of Contents

Certainly hiring professional movers will make of your move a stress-free experience…all you’ve got to do is make sure to hire the right local moving company and this means identifying and staying away from brokers. Understanding what to expect from professional movers is what this blog is all about and it’s just a 2-minute read! It’s not always easy to spot brokers…in the end, they are masters at portraying themselves as local movers, and on that note, here’s what you can expect when hiring a reputable moving company:

Initial Quote

When calling a moving company to quote your move, expect the moving coordinator on the other end of the line to conduct himself in a detail-oriented way at all times. Starting with an assessment (inventory) of the items to be moved. This could be done through an in-home estimate, or over the phone, where the moving coordinator will ask you a series of questions, such as if you will be requiring packing services as well as the volume, type, and fragility of items to be moved. 

This is a crucial and necessary step in order to calculate the right amount of packing materials and equipment to be able to provide you with a 5-star service. If you get rushed through this process…this is a red flag and you’re most likely dealing with a broker! Run!

Clear Communication & Responsiveness

Effective immediate communication is crucial…I mean, come on, everyone hates calling someone for answers and that person not answering, right? Expect professional movers to maintain clear and consistent communication at all times. This includes discussing insurance coverage options, timelines, services offered, as well as addressing all your queries and concerns promptly. It doesn’t matter how many questions you have! 

All your concerns should be answered right away and in a straight forward way.

Packing and Specialty-Item Handling

Professional movers offer full white-glove services and are able to handle packing and unpacking tasks efficiently, and most importantly, with care. Expect them to use quality packing materials and proper loading and unloading techniques to safeguard your belongings during transit. 

This means fragile and specialty items must be properly packed, labeled, and secured with extra care.

Loading the Truck at Origin

On moving day, the movers will arrive within the 2-hour window they confirmed to you, which is usually between 8AM and 10AM. However, make sure to be ready to receive them given that, as per the agreement that was signed, labor time will start counting as soon as they knock on your door. 

Keep in mind the moving crew assigned to your move will arrive with all the necessary equipment and packing materials required to service your move, based on the contract you signed. Expect them to handle the entire loading process diligently in order to prevent damage during transit.

Unloading the Truck at Destination

Upon arrival at your new home, the moving crew will unload your belongings and place them as per your instructions…it’s not like they’re just going to unload everything at the front door and leave, no! Expect them to handle the unloading process with the care and professionalism shown at pickup. This means ensuring that all items are placed in the respective rooms or areas as specified by you.

Post-Move Assessment

After the move is complete, expect a final walkthrough and a rundown of all the items that were moved to your new home before collecting payment. This allows you to ensure that all your items have been delivered safely and placed correctly. Make sure to take the time to leave an online review to the movers regarding your experience, highlighting any outstanding service or areas for improvement if the service didn’t meet your expectations. Professional moving companies care about their reputation and will try to make things right! A broker will not even answer the phone as they have already blocked your number to avoid claims.

Learn to Spot the Red Flags

Despite careful planning, unexpected challenges may arise during the move…I mean, in the end accidents do happen, no one wants them to happen, yet it is important to be prepared for unexpected delays such as traffic jams, bad weather conditions, and roadblocks. Professional movers are equipped to handle such situations efficiently. 

Expect them to communicate any delays or issues promptly and work towards finding suitable solutions for you. Again, professional moving companies care about their reputation and will try the impossible to provide a 5-star service.

Insurance and Claims

In case of any damage or loss during your move, expect a professional moving company to be responsive through the insurance and claims process. Reputable moving companies usually offer full-value insurance options to cover any potential damages, and they will assist you in filing claims if necessary.

Professionalism and Courtesy

Throughout the entire process and we mean throughout the entire moving process, expect the moving company to maintain professionalism and courtesy. They should handle your belongings with care, respect your property, and demonstrate a customer-service approach. If they don’t, make sure to leave a 1-star review online so other people know what type of service to expect from such company.

Conclusion: Take the Time to Filter Out Brokers

In conclusion, hiring professional movers entails going the extra mile and actually doing due diligence in order to be able to spot and filter out brokers as a potential moving partner. Expecting professionalism, clear communication, and a focus on your needs ensures a successful and stress-free relocation experience. If a moving company rushes you through the quoting process and pressures you to sign a large deposit right then and there, run!!! That is a broker!!! You’re not required to pay a large deposit to reserve your move. Reputable moving companies usually ask between $100 to $300 to schedule your move.  

what our customers say about us

Excellent moving company. Fair price, quality service, professional movers.
Bilal I.
Bilal I.
Top Notch Movers was about as pleasant a move as you could ask for. The whole team from front office to the movers were thoroughly professional, courteous and kind. Highly recommend this team for your next move.
Paul B.
Paul B.
Very professional and hardworking team.Anthony, Sylvia, Rae, and Skip made my move less stressful and were very helpful with all questions and concerns. Would recommend Top Notch Moving Services to all in the need of an excellent moving company.
Marcus D
Marcus D
Friendly, efficient customer service!
Erin S.
Erin S.
Anthony and Charles were super professional and fast with unloading the truck. They were very courteous and kind and contributed to an overall fantastic experience
Nathan C.
Nathan C.
Anthony and Charles did an incredible job helping me move to a new apartment this morning. They were right on time and worked quickly and efficiently to help the moving process a total breeze. I would definitely recommend them in the future for anyone’s moving needs. Thanks Anthony and Charles!
Dillon F.
Dillon F.
Anthony and De’Vijan were absolutely wonderful helping me move! I needed to make a few stops between my old house and final destination. They were extremely professional and provided great communication through the whole process. Everything was moved with such care- especially my grandmother’s antique furniture. They were efficient and careful and so pleasant to work with- I highly recommend them! Thank you!!
kate D.
kate D.
Kevin was very attentive to my requests and provided me with the exact information I needed. Highly recommend 2 Marines and a Truck for your moving needs.
Scott F.
Scott F.
I worked with John and Anthony for my move. These young men were professional, prompt, explained the process to me and took great care of our items. You can tell they take great pride in their work and ensured that our many items made a sad e cross town move. I highly recommend both Top Notch Moving as well as both John and Anthony. Thanks a ton!
John Dorlus (Power C.
John Dorlus (Power C.
Wonderful experience! Big move requiring two stops. The guys we had were friendly, very responsive and really made the day a great experience. Will need to move again in 6 months and will absolutely use Top Notch again.
Charles C.
Charles C.
Quick response to estimate needed for moving needs. Very reasonable prices and excellent customer service.
Crystal L.
Crystal L.
Great movers. Hard workers did a incredible job moving my gun safe
jim H.
jim H.
everyone was great. Anthony and John were my movers. Polite, professional and efficient. Nothing was damaged and they made great time.
Erica C.
Erica C.
Anthony and John did a great job. The took care in packing each item. Very professional and courtesy. Would use top notch movers again
Jason T.
Jason T.
Movers were fantastic and Logistic Manager was on point for updates.
Hayden G.
Hayden G.
The crew was amazing. They were professional and courteous. They worked hard and completed the move under estimate! I would recommend them highly! Great job guys!
Rob C.
Rob C.
From the moment I contracted with Top Notch Moving, my experience was outstanding. From contract to dispatch to moving day to final payment, everything was professional. The friendly crew of 4 did a very professional job caring for my belongings. They went above and beyond on some of my requests. Anthony, Sid, Gene, Christopher (and Kevin in the office) were far superior to any other moving crew I've used for 7 moves in 15 years. Thank you guys!
Sharon B.
Sharon B.
Great customer service. On time and cordial.
T M.
T M.
This is my 6th move in 12 years, and one of the best. They handled the routine things perfectly, and the notorious little hiccups that come with moves like professionals. Their brute force yet finesse when they maneuvered furniture, without grazing walls, was impressive. Thank you Anthony, Ryan, and Gene.
Katy E.
Katy E.
This was such a great place I would I recommend the experience was just the awesomest. The people were just so nice. I was treated like a person and not a number Ramsay. The owner went out of his way to make me my family feel good about our move.
shannon C.
shannon C.
I had an outstanding experience with Top Notch Moving Services during my recent move. Their moving crew was meticulous and efficient, Mike, Gene, and Candy were very professional and kind. What truly stood out was the expertise and guidance provided by moving estimator Kevin Miller, he was very detailed-oriented and really went the extra mile to explain to me what to expect of their moving services. His knowledge made the entire booking process very easy for me. I highly recommend Top Notch Moving Services if you're relocating within the DMV area, especially if you're fortunate enough to have Kevin Miller assisting with your move. It's a five-star service all around!
Mohammad R.
Mohammad R.
Kevin set everything up for me. He was very accommodating and a pleasure to deal with.On the day of the move, Anthony, Ryan, Steve, and Rodriguez did a great job. I would definitely use them again.
John T F.
John T F.
Anthony, CJ, John, and Mike did a great job helping me with my move! It was quick and painless :)
Kaitlyn E.
Kaitlyn E.
Kevin was very friendly and professional and the overall process was quick and easy!
Meshia Y.
Meshia Y.
The packing team of Mike, Gene, and Candy were very professional and efficient. They were careful with my items, and polite in all interactions. The load and delivery team of Anthony, Mike, Gene, and John went above and beyond, especially because my new home is on the 3rd floor, with no elevator. They kept their positive attitudes, and completed the job in one day.
Melanie B.
Melanie B.
Attentive, personable and very knowledgeable in the field.
Haley M.
Haley M.
Excellent Service.
Mehul D.
Mehul D.
Amazing service! The team moved a one bedroom apartment’s worth of items in only 2 hours, which was WAY faster than I was expecting. Will definitely be reaching out to them again for any future moves.
Shirei D
Shirei D
They took great care with our move and we're communicative. They even put pur Ikea bed back together when it got to our new home!
Kayleigh S.
Kayleigh S.
TJ, Mike, and their crew were awesome! They went above and beyond to make our move go smoothly. We couldn't be happier with the experience. Highly recommend.
Tawnya A.
Tawnya A.
Everyone showed up on time this morning, got everything done within a reasonable time and they were very careful with my belongings. I will definitely use them again when I move in the future!
Kelsey S.
Kelsey S.
I hired this moving company a few weeks ago and the service was OUTSTANDING. They showed up on time, got all of my belongings packed and moved in a timely manner. I highly recommend this group of gentlemen. I coordinated my move with Amy banks the customer service was top notch. I definitely will use them again.
Damariz S.
Damariz S.
Very efficient service. Reasonable pricing and quick turn around. Highly recommend!
maria E.
maria E.
Kevin was very helpful and made scheduling my move easy.
Kristy P.
Kristy P.
Professional, friendly and easy to work with.
Keira B.
Keira B.
I pleased to give my thumbs up to this organization. Excellent choice for my business office move and my residential home move.
Khonsol B.
Khonsol B.
Good service. Kevin (scheduler) was prompt w/ finding a package that met my needs. DeShawn & Steven were excellent movers. Arrived early, moved everything safely (including the piano) & maintained a positive attitude throughout. Recommend for your moving needs.
John H.
John H.
Kevin Miller made the quote process very easy and thorough. His friendly professionalism instilled confidence and I am looking forward to completing my move.
dr J.
dr J.
The booking experience was great. Answered all my questions and was very through
Meghan K
Meghan K
Top Notch Moving Services was amazing. I called the office last month and got a hold of a lady named Amy. I told her my situation and that I needed to be out of my condo the very next day and she said they were swamped that day, but let her work on some thing. She called me back an hour later and had a crew at my house the very next morning and they did a phenomenal job, I’m in a temporary home right now but when I’m ready to move again, I will definitely be calling them
Cheryl G.
Cheryl G.
Kevin is a very professional and personable customer service representative. I look forward to working with him again. He was very helpful with scheduling.
Ian
Ian
Chris, Alfonso and TJ were amazing! Very professional and courteous. They took amazing care of our belongings. 10 out 10 would recommend this team!
Jess O.
Jess O.
Great initial call to get estimate for moving. Professional call and laid out details clearly for me. Can’t wait for my move with them
Marieke J.
Marieke J.
There are movers and then there are Movers! The name of the company is no joke. They are Top Notch for sure!
Ernest Pena J.
Ernest Pena J.
Great crew showed up on time. They took the stress away from moving. I would highly recommend this company for your next move.
Dave K.
Dave K.
Received call back in a very timely manner. Very thorough with questions and very polite. Answered all of my concerns and explained the whole moving process. Very good experience.
Joan L.
Joan L.
Kevin is the best person to book moving through in the DC area! Above and beyond
Samantha S.
Samantha S.
I can say so many good things about Top Notch Moving Services. Devin and Steve were amazing! They were so professional and such a pleasure to work with. I was relocating out-of-state, and they were able to move all of my items so quickly and safely.I highly recommend this company. Make sure to request Devin and Steve!
Bria M.
Bria M.
Mike, Dom, Sam and Marcus were phenomenal! They're all hard-working, personable and professional; we could not have asked for a more seamless moving experience! I would definitely use them again.
Melissa R.
Melissa R.
Super nice and efficient. They were really helpful during one of the more stressful events in a persons life. Mike and Devon are awesome!
Sarah D
Sarah D
Moving is stressful - hire these amazing hard-working professionals to make it a breeze!DJ, Mike and their team did a fantastic job. Everything was organized, not one item was broken or damaged, and they were a delight to work with.I highly recommend this company, and make sure you ask for DJ and Mike to be on your team
Krista P.
Krista P.
Thanks Tish and Mike!
Jayden S.
Jayden S.
Tish & Ashley were so quick and professional! Everything was very organized.
Kelsey S
Kelsey S
Devin and Chris went above and beyond I order to get the job done. I could not have been happier with the service they provided.Thank you
T J.
T J.
I had an emergency move to get out of my apartment on time and into housing with friends. These guys were able to outfit me with a move. I thought I had decluttered more than I did. I have extra stuff which took extra time and they were so kind to stay a few more hours. The crew safely disassembled and assembled some large furniture pieces too. Very happy!
Marianne R.
Marianne R.
I used Top Notch Moving and had the pleasure of having DJ, John, Sam, Dom and Mikey move my property to my home. These guys were professional, respectful, attentive, and provided "Top Notch" customer service. I highly recommend Top Notch Moving to anyone looking for a moving company.
Marvin R.
Marvin R.
We have hired their services to move our office to a new location ( on a second floor) in multiple days. They are careful , they diligently padded all the walls and flooring before they started moving. Once they started, they work very quick. Greg's team is very accomodating and friendly together with Mikey, Sam, Dom, Trap, and Alfonso. They cleaned up well too when they were done. We surely would hire them again if we needed to move again.
Erin M.
Erin M.
It was great moving with Top Notch. Kevin, Devin, Chris, and Mike were a pleasure to work with and got our 2 bedroom (1000sqft) apartment moved into our new house quick and made it look easy. Thanks again!
Justin E.
Justin E.
Mikey and Mike were excellent! They arrived on time and were professional. If you are looking for movers I highly recommend them.
Ashton S.
Ashton S.
Tish & Mike were great to work with! They worked well together, were professional, and friendly!
Melissa A.
Melissa A.
I needed a short suspense move and Top Notch Moving was able to meet my needs.
Ernest B.
Ernest B.
Miley and his crew showed up on time and got off to a quick start. They worked non-stop for 4 hours. There was no slacking off despite the heat and humidity of the day. The team was very efficient able to download everything safely. There was no damage to furniture, walls or flooring during the move. The team and Top notch moving services provided excellent and professional service and their time estimate was spot on.
Oneil I.
Oneil I.
The name really says it all. Definitely a Top Notch experience. Not only that, but these guys came through for me last minute when another company bailed on me the day before my move. Will be using these guys on my next move for sure.
David C.
David C.
Tish and Candy were fantastic! Quick, reliable, and careful with all my belongings. They went above and beyond.
Renae Z
Renae Z
Mikey was very friendly, knowledgeable and professional about packing up my friend's things being sent to California.
cat C.
cat C.
Our move was on the hottest day of the year but Sam and the crew (wish I had their names) were positively amazing!! I can’t say enough good things about them. The experience was amazing starting with my initial conversation with Kevin. Kevin was awesome in setting up the move and had extreme patience in helping me figure out what I actually needed for the move. He was able to schedule a quick turnaround for us and I can’t thank him enough. Top Notch exceeded my expectations! I would highly recommend them. Ask to speak to Kevin and request Sam and his team and you won’t be disappointed.
Linda S.
Linda S.
Kevin was professional and supportive with accommodating my unique moving schedule to book my reservation. I appreciate working with a quality moving company that prioritizes the customers needs and satisfaction.
Renée R.
Renée R.
Mikey & Dj were awesome !
T A
T A
Top Notch Moving lives up to its name. I’ve moved around a lot locally and this company is the best moving service I used in all my moves. Mikey, Sam, and Jazz took excellent care of my belongings and were very efficient. Super friendly and professional. Definitely recommend this company.
Jill G.
Jill G.
I absolutely love Kevin, he has great customer service skills, he is also a great listener and also has a heart of gold, he is courteous and also very consistent. I called him almost 3 weeks ago unsure of my moving dynamics and he was so patient with me, I called in tears needing a emergency move once I figured out what I needed, and he stuck his neck out for me and my children to get emergency services and for that I will forever be great full for him and kind heart!!! Kevin is a great asset to top notch movers and deserves a pay raise! Keep up the good work Kevin you are truly appreciated here at the Hinnant’s household! Thanks to Kevin my children and I are able to be relocated safelyThanks Kevin!!
Jada H.
Jada H.
Communication before the truck showed up was excellent. The two gentlemen who came in to move a large desk out of my upstairs, were very conscientious. They took care of my home, including the walls, the floors and the doors. It took some creativity to get this desk through the bedroom doorway, but they did it! Excellent service! I highly recommend MiniMoves and Top Notch Movers!
Mac M.
Mac M.
Candy and Tish were great. They were flexible with our schedule and made it a great experience. You’d be lucky to get them
Jacob L.
Jacob L.
The crew was polite, efficient, and cleaned up without being asked. Great job.
Mason A.
Mason A.
Outstanding service by Mike, Sean, and Dekoda. Careful, efficient, helpful—all in all excellent experience.
Susan
Susan
David gave me a prompt and fair quote. Booking was very easy. Will send a new review after the move.
L S.
L S.
Just had our household goods delivered by Top Notch Movers, the guys that came were Mikey, Jimmy, Josh, DJ, and Charles (Chuck), they did a fantastic job, called to give me an ETA when they were headed our way, got here when they'd said they would, made sure to put floor and wall protection up, and were extremely nice and respectful. They got everything moved into the house in about 4 hours, super fast and efficient, had no problem taking things to all the different rooms we asked them to, put together the furniture we requested and did a great job cleaning up after. 10/10 would highly recommend.
Angele B.
Angele B.
Very thorough booking process, making sure there are no surprises or unexpected charges. Much appreciated.
Courtney H.
Courtney H.
Excellent service. Lady's were super nice
Jennifer S.
Jennifer S.
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About Top Notch Moving: A Message From The Owner

TOP NOTCH MOVING SERVICES OWNER
Military Movers Dots
TOP NOTCH MOVING SERVICES FOUNDER

About Top Notch Moving:
A Message From The Owner

With over 20 years of experience serving DMV area, we understand the unique needs of local moves, specially short-distance move. Our top-notch service and customer satisfaction are backed up by more than 220+ Google reviews. Trust your move to us so you focus on your loved ones, not the logistics of your move.

About Top Notch Moving:
A Message From The Owner

With over 20 years of experience serving military members, we understand the unique needs of military moves, specially PPM moves. Our top-notch service and customer satisfaction are backed up by more than 220+ Google reviews. Trust your move to us so you focus on your duties, not the logistics.

TOP NOTCH MOVING SERVICES OWNER
TOP NOTCH MOVING SERVICES FOUNDER
Military Movers Dots

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